Player Safety

Responsible Gaming at db67

Gaming should be fun, not stressful. db67 provides practical tools and honest guidance to help every player in Bangladesh stay in control of their gaming experience.

db67 is strictly for adults aged 21 and above. Underage gambling is illegal and harmful. We enforce strict age verification on all accounts.

Gaming Responsibly at db67

At db67, we believe that online gaming is a form of entertainment — nothing more, nothing less. Like any form of entertainment, it should fit comfortably within your lifestyle and budget, and it should never be used as a means to solve financial problems or escape from stress. The vast majority of players across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh enjoy db67 without ever encountering issues. But we recognise that for a small number of people, gambling can become problematic, and we take that reality seriously.

That is why db67 provides a full suite of responsible gaming tools that are built directly into your account settings and available 24/7 — no waiting, no lengthy request process. We also maintain a dedicated player support team trained to assist anyone who reaches out with concerns about their gaming habits. This page explains the tools available, the warning signs to watch for, and exactly how to get help if you need it.

Your Responsible Gaming Toolkit

Every db67 account comes with the following tools available immediately from your account settings panel. No customer support ticket is required to activate any of these features.

Deposit Limits
Set daily, weekly, or monthly deposit caps to control your spending.
Session Reminders
Get alerts when you've been playing for a set duration of time.
Cool-Off Period
Take a short break from 1 to 30 days without closing your account.
Self-Exclusion
Lock your account for 1 month up to permanent exclusion when needed.
Activity History
Review your full betting and deposit history to stay aware of your spending.
Live Support
Our support team is available around the clock to assist with any concerns.

How Each Tool Works

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Deposit Limits — Full Details
Deposit limits allow you to set a maximum amount you can load into your db67 account over a given period — daily (resets at midnight BST), weekly (resets on Monday), or monthly (resets on the 1st of each month). Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the increase activates. Decreasing a limit takes effect immediately. This asymmetry is by design — it prevents impulsive spending decisions from overriding a protection you deliberately put in place.
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Session Time Reminders — Full Details
You can configure an on-screen reminder to appear after you have been playing for a set duration — for example, 30 minutes, 1 hour, or 2 hours. When the reminder appears, you will see a notification asking whether you wish to continue playing or end your session. The reminder does not force you to stop, but it provides a deliberate pause that research shows is effective at helping players maintain perspective about their session length.
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Cool-Off Period — Full Details
A cool-off period temporarily restricts access to your db67 account for a period you choose: 1 day, 3 days, 7 days, 14 days, or 30 days. During a cool-off period, you cannot log in, place bets, or make deposits. Your account balance is preserved and withdrawals remain available so you can access any remaining funds. A cool-off is ideal for players who feel they need a short break without committing to a longer self-exclusion.
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Self-Exclusion — Full Details
Self-exclusion is a more serious, longer-term restriction. You can self-exclude for a minimum of 1 month up to a maximum of 12 months, or choose permanent self-exclusion. During the exclusion period, your account is fully locked — you cannot log in, deposit, place bets, or use any platform features. Permanent self-exclusion cannot be reversed under any circumstances. Temporary self-exclusions cannot be lifted before the chosen end date. If you are struggling with your gambling, self-exclusion is the most decisive step you can take.
Immediate Effect Guarantee
All responsible gaming tools — deposit limit decreases, cool-off periods, and self-exclusion — take effect the moment you activate them. There is no processing delay. db67 does not send "are you sure?" confirmation pop-ups designed to deter you from using these tools. We want you to use them freely whenever you feel it is the right decision for you.

Warning Signs of Problem Gambling

Problem gambling does not always look the same, and it does not always develop quickly. The following warning signs — drawn from international responsible gaming research — are indicators that gambling may be starting to cause harm. If you recognise any of these in yourself, we encourage you to use db67's responsible gaming tools or to contact our support team for a confidential conversation.

Chasing losses: Continuing to play specifically to recover money you have already lost, rather than for entertainment.
Exceeding your budget: Regularly spending more than you planned to or can comfortably afford on gaming.
Neglecting responsibilities: Missing work, family commitments, or daily responsibilities because of time spent gaming or thinking about gaming.
Hiding your activity: Feeling the need to hide your gaming activity or the amounts you are spending from family or friends.
Borrowing to gamble: Taking loans, using credit, or borrowing money from others specifically to fund gambling activity.
Unable to stop: Feeling anxious, irritable, or unable to focus on other activities when you are not gambling.

Recognising one or more of these signs is not a reason for shame — it is valuable self-awareness. The important thing is to act on that awareness promptly, before the problem deepens. db67's tools are here precisely for that moment.

How to Get Help at db67

If you feel that your gambling is becoming a problem, or if you simply want to put stronger safeguards on your account, follow these steps. All support interactions are handled with complete confidentiality — your account status and any responsible gaming requests you make are never shared with other players or outside parties.

Step 1 — Use your account tools
Log in to your db67 account and navigate to Account Settings. Select Responsible Gaming to view and activate deposit limits, session reminders, cool-off periods, and self-exclusion. These controls are live immediately and require no approval.
Step 2 — Contact our support team
If you prefer to speak with someone, our live chat support team is available 24/7. Simply open the chat widget on the db67 platform and tell the agent that you would like to discuss your account or request a responsible gaming restriction. You will be connected with a trained support agent immediately.
Step 3 — Email our player safety team
For non-urgent responsible gaming requests or if you wish to put something in writing, you can contact our player safety team by email at [email protected]. Please write "Responsible Gaming" in the subject line. We aim to respond to all responsible gaming emails within 24 hours.
Step 4 — Request permanent account closure
If you wish to permanently close your db67 account, contact customer support via live chat or email. All pending balances will be processed for withdrawal before the account is closed. Permanent account closure means the account cannot be reopened and a new account cannot be created using the same identity documents.
db67 Never Discourages Responsible Gaming Requests
Our support team is trained to support responsible gaming requests without pressure, persuasion, or incentives to continue playing. If you contact us to request a restriction, our team will process it promptly and without question. We will never offer bonuses or promotions in exchange for not activating a responsible gaming tool. Player welfare comes first at db67.

Tips for Playing Safely

Whether you are new to online gaming or a seasoned player, these practical habits will help you keep your gaming experience positive and under control.

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Set a Budget Before You Play
Decide in advance how much you are comfortable spending, and treat that amount as the cost of entertainment — not as an investment or income. Use db67's deposit limit feature to enforce your budget automatically so you never accidentally exceed it.
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Play Within Scheduled Time Slots
Treat gaming as a planned leisure activity rather than something you do impulsively. Set a specific time for gaming and stick to it. Use db67's session reminder to prompt you when that time is up, and step away from the platform when the reminder fires.
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Never Play to Recover Losses
Trying to win back money you have lost is one of the most common and most harmful patterns in problem gambling. If you find yourself thinking "just one more bet to get even", that is the moment to close the app and take a break. The odds do not change based on your recent history.
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Protect Young People in Your Household
If you share a device with family members, ensure that younger members of your household cannot access your db67 account. Log out after each session, use a strong unique password, and consider enabling device-level parental controls. db67 is strictly 21+ and we rely on adult account holders to safeguard access on shared devices.

Protecting Underage Players

db67 strictly prohibits gambling by anyone under the age of 21. This is not simply a policy statement — it is enforced through mandatory identity verification during the account registration process and again before any significant withdrawal is processed. Every new account is required to submit a valid government-issued identity document (National Identity Card or passport) confirming the account holder is 21 years of age or older. Any account found to belong to a person under 21 will be permanently closed and any funds held in the account will be handled in accordance with our Terms and Conditions.

We strongly encourage parents and guardians in Bangladesh to use parental control software on shared family devices and to have open conversations with young people about the risks of gambling. If you believe a minor is using a db67 account registered in your name, contact our support team immediately via live chat — we will investigate and take appropriate action without delay.

Reporting Suspected Underage Account Activity
If you have reason to believe that a db67 account is being operated by a person under the age of 21 — whether your own child, a family member, or someone else — contact our support team at [email protected] or via live chat. We take all such reports seriously and investigate them on a priority basis. The reporting person's identity is kept strictly confidential.

db67's Commitment to Responsible Gaming

Responsible gaming is not a checkbox for db67 — it is a core part of how the platform was built and how it operates day to day. We train every member of our customer support team in responsible gaming recognition and response. We review our tools and policies regularly to ensure they reflect current best practice. We do not send unsolicited promotional communications designed to re-engage players who have voluntarily reduced their activity or taken a break. When a player activates a self-exclusion, no marketing messages are sent for the duration of that exclusion.

We also believe that transparency is part of responsible gaming. We do not hide odds, obscure terms, or make withdrawal processes unnecessarily difficult. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh deserve a platform that is honest with them — and that is what db67 aims to be. If you have feedback on our responsible gaming tools or policies, you can share it with our team at any time via live chat or email.

Play Smart, Play Safe at db67
You are in control. Explore db67's games with confidence, knowing that our responsible gaming tools are always one tap away whenever you need them.
Explore db67 Casino Visit FAQ
21+ db67 is strictly for adults aged 21 and above. If gambling is affecting your life, please use our responsible gaming tools or contact support at [email protected].